A question, a bug, an issue with a purchase? We're here to help.
In the game, open the Settings menu (⚙️ icon on the main screen) and tap "Restore my purchases". Your non-consumable purchases (starter pack, ad removal) will be restored automatically.
First try "Restore my purchases" in Settings. If the issue persists, email us at the address above with the approximate purchase date and the product concerned.
Email us at the address above describing what happened, ideally with a screenshot and your device model.
The game does not collect any personal data on a server — your progress is stored only on your device. Uninstalling the app deletes all your game data. For data related to purchases (handled by our payment provider), contact us at the address above.
Try fully closing the app and relaunching it. If the issue persists, email us with your device model and iOS/Android version.